Returns & Exchanges

At Donner Music, we stand behind the quality of our instruments and electronics with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return or exchange your item in its original condition for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address.

• 2.
  Prepare the Package

  Securely pack the item in its original factory packaging, including all manuals, cables, and accessories to ensure the product remains protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated quality control center for inspection.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the item's condition, we will process your refund to the original payment method or dispatch your replacement unit within 3-5 business days.